Template Tips: How to develop a robust “Quality Plan”
‘Meeting the quality expectations of the customer is critical to the success of the project. To ensure that the quality expectations are clearly defined and can reasonably be achieved, a Quality Plan is documented. The Quality Plan should:
- Define what quality means in terms of this project
- List clear and unambiguous quality targets for each deliverable. Each quality target provides a set of criteria and standards which must be achieved to meet the expectations of the customer
- Outline a plan of activities which will assure the customer that the quality targets will be met (i.e. a Quality Assurance Plan)
- Identify the techniques used to control the actual level of quality of each deliverable as it is built (i.e. a Quality Control Plan).
It is important to review the quality not only of the deliverables produced by the project but also of the management processes which produce them. A summary of each of the management processes undertaken during the execution phase should be identified within the quality Plan including Time, Cost, Quality, Change, Risk, Issue, Procurement, Acceptance and Communications Management.
Project Tips: How to undertake Risk Management
Risk Management is the process by which risks to the project (e.g. to the scope, deliverables, timescales or resources) are formally identified, quantified and managed during the project. A project risk may be identified at any stage of the project by completing a Risk Form.
A Risk Form should include:
- Summary project information
- A description of the risk identified
- A rating of the likelihood / impact of the risk occurring
- A list of preventative actions to be taken to minimise the likelihood of the risk occurring
- A list of contingent actions to be taken to minimise the impact to the project should the risk occur
- A formal approval section for authorisation of the risk actions.
Following completion and approval of the Risk Form, the risk actions are implemented and the risk is re-assessed to determine whether or not it has been mitigated.